Privacy First
We collect and use personal information only for legitimate purposes we have clearly communicated.
Privacy & Child Safety
Your education journey. Your privacy. Our responsibility.
Every student deserves education opportunities in an environment that is safe, respectful, transparent and trustworthy. That is the whole reason this page exists.
“We protect student privacy, promote responsible use of information, and work to create a safe digital environment for students, parents and educators.”
Last updated September 6, 2026 · Applies to the alcedo app, website and Career Fit Report.
The alcedo student safety promise
We are building alcedo privacy-first — not privacy-later.
Parent & Guardian Protection
Where applicable, we provide proper mechanisms for parental or guardian involvement in a child’s activity.
Child Safety
We work to keep the student experience age-appropriate, respectful and free of harm.
Responsible Data Use
Student information should never be misused, over-shared, or used in ways that compromise safety.
Report & Support
Students, parents and users can raise privacy, content or safety concerns — and reach a human.
Trusted Ecosystem
Institutions, educators and partners on alcedo are held to responsible standards.
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What information may we collect?
Depending on how you use alcedo, information may include:
Account information
- Name
- Mobile number
- Email address
- Age or date of birth, where required
- Class, course or education level
- City or general location
Education information
- Academic interests and subjects
- Career interests
- Skills and preferences
- Examination interests
- Course or institute preferences
Career Fit information
When you use our Career Fit Report, we process the information you voluntarily provide in order to generate personalised educational and career-related insights.
Usage information
Certain technical and usage information necessary to operate, secure and improve the platform.
We aim to collect only what is reasonably necessary for the purpose it is being processed for.
02
Why do we use your information?
We may use information to:
- Create and manage your account
- Provide alcedo services and features
- Generate your Career Fit Report
- Recommend relevant educational opportunities
- Help you discover courses, institutes and programmes
- Respond to enquiries and support requests
- Improve our platform and user experience
- Maintain security and prevent misuse
- Communicate important service-related information
- Meet applicable legal and regulatory requirements
The relevant purposes of processing are communicated through our privacy notices and consent mechanisms.
03
Special protection for children
alcedo’s students include children and teenagers, so we take additional care wherever a service involves them.
Age-appropriate experience
We design the student experience to suit the age group it is intended for.
Parental involvement
Where applicable law requires it, we use appropriate mechanisms to obtain and verify parental or lawful guardian consent before processing a child’s personal data.
Limited data use
We avoid collecting or using information that isn’t necessary to provide the service.
No harmful use
We do not process children’s personal information in ways that could adversely affect their well-being. No behavioural advertising, no profiling for harm.
Responsible recommendations
Educational recommendations support a student’s learning and exploration. They are never presented as a guarantee of a particular academic or career outcome.
04
Community safety
Where alcedo offers community, discussion or user-generated content features, every participant is expected to follow our community standards.
We do not tolerate
- Bullying or harassment
- Threatening behaviour
- Hate or abusive content
- Sexual or inappropriate content
- Attempts to exploit or manipulate students
- Sharing another person’s private information
- Impersonation or fraudulent activity
- Spam or malicious activity
We may review, restrict or remove content or accounts wherever that is necessary to protect users and keep the environment safe.
05
Student-to-institution interactions
alcedo connects students with schools, colleges, coaching centres, academies and other educational organisations. Those interactions must stay professional, relevant, respectful and education-focused.
Institutions and partners using alcedo are expected to respect applicable privacy, child-safety and communication requirements. Where appropriate, we set additional requirements for partners who interact with students.
06
Information sharing
alcedo does not sell personal information simply because someone created an account. Where information needs to be shared, we aim to do so only for legitimate purposes such as:
- Providing a service you requested
- Responding to a student’s enquiry
- Supporting an educational transaction or interaction
- Working with trusted service providers
- Maintaining platform security
- Complying with applicable law or lawful requests
Where consent is required, we seek it in accordance with applicable requirements.
07
Your choices & rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Access information about how your data is processed
- Request correction of inaccurate information
- Withdraw consent where applicable
- Request deletion where applicable
- Raise a grievance or concern
- Contact alcedo regarding any privacy matter
We provide appropriate mechanisms for exercising applicable rights.
08
Parents & guardians
Parents and lawful guardians play an important role in a student’s digital and educational journey. If you have a question about a child’s use of alcedo, their personal information, or their safety, our privacy and safety team will answer you directly.
Contact the Privacy & Safety team09
Report a safety concern
Your safety matters to us. Please report it if you believe that:
- Your privacy has been compromised
- Someone is misusing your information
- You have encountered inappropriate content
- An account is behaving inappropriately
- An institution or individual is violating alcedo’s safety standards
- There is any other student-safety concern
Please include enough detail for us to understand and investigate — what happened, where on alcedo you saw it, and any account or content details.
10
Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or loss — including access controls, authentication, monitoring and other safeguards appropriate to the information and services involved.
That said, no digital platform can guarantee absolute security, and we will not claim otherwise.
11
Data retention
We retain personal information only as long as reasonably necessary — to provide the service, meet legitimate business requirements, resolve disputes, maintain security, or comply with legal obligations.
Where information is no longer required, we delete, anonymise or otherwise handle it in line with applicable requirements.
12
Cookies & similar technologies
alcedo may use cookies or similar technologies to:
- Keep the platform functioning
- Remember your preferences
- Understand platform usage
- Improve performance
- Maintain security
Where required, we provide appropriate choices and disclosures about these technologies.
13
Third-party services
alcedo works with selected technology, payment, communication and analytics providers to operate the platform. They may process information on our behalf only where necessary to provide their service, and subject to appropriate contractual and other safeguards.
14
Educational recommendations
alcedo uses information you provide to generate educational and career-related recommendations. They are meant to help students and families explore options.
They are not a guarantee of admission, employment, academic success, placement or any future career outcome. Students and parents should also consider official information and, where appropriate, seek guidance from qualified professionals before making significant educational decisions.
15
Our commitment to transparency
Privacy policies should be understandable — not hidden behind complicated legal language. We will always work to communicate, in plain words:
What we collectWhy we collect itHow we use itWhen it may be sharedWhat choices you have
16
Changes to this policy
As alcedo grows, our services, technology and legal obligations will change, and this Privacy & Child Safety framework may be updated from time to time. When we make significant changes, we take reasonable steps to communicate them through appropriate channels.
Contact Privacy & Safety
A real person reads every safety report.
For questions, requests or concerns about privacy, children’s data or safety on alcedo, write to the alcedo Privacy & Safety team.
Education should open doors — not compromise privacy.
We are committed to an education ecosystem where students can explore, learn, discover and grow with confidence.
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